Do you charge for rush orders?
No, we do not charge rush fee if we can make it. If air shipping is needed to meet the due date, air freight charges will be incurred. GBAG will be responsible for clearing customs and other import-related fees. Clients will pay for the air freight to the nearest airport and ground transportation to the final destination.
Do you provide a preproduction sample?
Yes, a virtual (digital) sample is provided for each confirmed order. For orders with critical color, a physical preproduction sample can be ordered at an additional cost. Ordering a physical preproduction sample will add 2-3 weeks to the total time required to produce your order, due to separate set-ups and the time required for international shipping on the physical preproduction sample.
How long does it take to get a preproduction sample?
A printing layout will be provided within 24 hours of receiving your artwork. A physical preproduction sample usually takes 2 -3 weeks — to make the printing plates, produce the sample, and ship it from overseas.
Are the inks used eco-friendly?
Yes, our manufacturers use eco-friendly inks. The standard allowable lead content is 100 ppm. Test result shows that there is no lead detected in our printing or bag materila. See report.
What are the available choices for bag material?
The material choices for the bags are: laminated non-woven pp, laminated woven pp, laminated RPET, cotton, PET or cotton/PET blend, non-woven pp, polyester, nylon, PU, PVC and jute. All of these materials are recyclable and eco-friendly.
What is RPET?
RPET is a fabric made from recycled bottles. It is recyclable, but not degradable.
What are the available add-ons?
Available add-ons to the bag include: custom label, information tag, bottom insert, zipper/Velcro/button closure, shoulder strap, and extra pocket. Other custom add-ons can be produced. If you need another type of add-on, please
contact us.
Can you print metallic colors?
Yes. We can print metallic gold, silver, bronze or any other requested colors. We can also laminated material with metallic film.
How do I know the number of plates needed for the artwork?
Each color requires a plate. The number of plates needed for the artwork is determined by our printing designer. For normal 4-color process printing, five plates are needed (4 process colors + white). The white color is required to stabilize the other colors. For logos, additional plate(s) for Pantone spot color(s) may be needed. However, the maximum number of plates is 7. That means for a 4-color process printing job, the number of possible additional Pantone spot colors is 2.
What are the air shipping choices?
For large quantities, we can use an air freight service. The destination of the shipment will be the nearest international airport. GBAG will arrange for a trucking company to pick the shipment up at the airport and deliver to the client’s warehouse.
UPS, FedEx and DHL can also be used for door-to-door shipping of smaller quantities. These options are more expensive, but delivery time is shorter and more reliable.
What is your return policy?
All bags are custom made and are not returnable. In case of printing errors, the client needs to contact GBAG within one week of receipt of the bags, so that we can arrange to issue a refund or to reprint the bags.